Privacy Policy Last updated: 9 September 2026 Who we are This website is operated by TATTERSALL FAMILY LIMITED, Kirkwood Wilson Ltd, Unit 2a Swordfish Close, Burscough, Ormskirk, Lancashire, United Kingdom, L40 8IW. Contact: aigooe@outlook.com . Information we collect We may collect your name, contact details, billing and delivery address, order information, account details, customer-service messages, device and browser information, and records needed to prevent fraud. Payment card details are processed by our payment provider and are not stored as complete card numbers by us. How we use information To process, deliver and support your orders. To operate customer accounts and communicate service updates. To meet tax, accounting, fraud-prevention and legal obligations. To improve the security and performance of the website. To send marketing only where permitted, with an option to unsubscribe. Legal bases and sharing We process information where necessary to perform our contract with you, comply with legal obligations, pursue legitimate business interests, or where you have provided consent. We may share only the information required with payment, hosting, delivery, analytics and customer-support providers, and with authorities where legally required. Retention, transfers and security We retain personal information only for as long as needed for the purposes described above and applicable legal requirements. Where a service provider processes information outside the United Kingdom, we use appropriate safeguards. We apply reasonable organisational and technical security measures, although no online service can guarantee absolute security. Your rights Depending on applicable law, you may request access, correction, deletion, restriction, portability, or object to certain processing. You may withdraw consent at any time. Contact us by email to exercise a right. You may also complain to the UK Information Commissioner’s Office. Cookies and changes We use cookies required for sign-in, cart, checkout, security and site preferences, and may use optional analytics cookies where permitted. We may update this policy and will publish the revised date on this page.
Return & Refund Policy Last updated: 9 September 2026 Contact us before returning an item Email aigooe@outlook.com with your order number, the item concerned and the reason for your request. We will provide return instructions and the applicable return address. Please do not send an item without authorisation. Cancellation and returns Consumers may have a legal right to cancel an eligible online purchase within 14 days after receiving the goods. After notifying us, eligible goods should be returned within 14 days. Items must be handled only as reasonably necessary to inspect them and should be returned with their original accessories and packaging where possible. Exceptions Cancellation rights may not apply to personalised or made-to-order goods, sealed hygiene-sensitive goods once unsealed, perishable goods, or digital content and services whose performance began with your express consent and acknowledgement. Your statutory rights for faulty or misdescribed goods are not affected. Faulty, damaged or incorrect goods Please contact us promptly with photographs where appropriate. If an item is faulty, damaged on arrival, or not as described, we will provide a remedy in accordance with applicable consumer law, which may include repair, replacement, price reduction or refund. Refunds and return costs Once a return is received and checked, approved refunds are sent to the original payment method. Processing time after approval can vary by payment provider. Standard outbound delivery charges are refunded where required by law. You normally pay return postage for a change-of-mind return; we cover reasonable return costs for faulty, damaged or incorrect goods.
Terms & Conditions Last updated: 9 September 2026 About these terms These terms apply to purchases made from TATTERSALL FAMILY LIMITED, Kirkwood Wilson Ltd, Unit 2a Swordfish Close, Burscough, Ormskirk, Lancashire, United Kingdom, L40 8IW. Contact: aigooe@outlook.com . Orders and contract formation Product listings are invitations to place an order. After you submit an order, we may send an acknowledgement. A binding contract is formed when we accept the order or dispatch the goods. We may reject or cancel an order before acceptance, including for pricing errors, unavailable stock, suspected fraud or delivery restrictions, and will refund any amount taken for the cancelled order. Prices and payment Prices and available currencies are shown at checkout. Applicable delivery charges and taxes are displayed before payment where they can be calculated. You confirm that you are authorised to use the selected payment method and that the information supplied is accurate. Products and delivery We take reasonable care to describe products accurately; colours and appearance may vary by display. Estimated delivery dates are not guaranteed unless expressly agreed. Risk passes to a consumer when the goods are delivered to the consumer or a nominated recipient, subject to applicable law. Returns and statutory rights Our Return & Refund Policy forms part of these terms. Nothing in these terms excludes or limits rights that cannot lawfully be excluded, including applicable rights relating to faulty, damaged or misdescribed goods. Acceptable use and liability You must not misuse the website, attempt unauthorised access, introduce malicious code or use the service unlawfully. We do not exclude liability where exclusion is prohibited by law. Subject to that restriction, we are not responsible for losses that were not reasonably foreseeable when the contract was formed. Governing law These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of England and Wales. These terms and any contractual or non-contractual dispute arising from them are governed by the laws of England and Wales. The courts of England and Wales have jurisdiction, except that a consumer resident elsewhere may retain any mandatory rights and may be entitled to bring proceedings in the courts of their place of residence. Changes We may update these terms from time to time. The terms in force when an order is accepted will apply to that order.